1. Are the online store prices the same as those in my usual Simple Caracters store?
Yes, but if there are any differences between the prices shown on the site and the price tags of the garments, the correct price will always be that marked on the price tag.
2. Can i order by telephone?
Of course, you can call us on 210 6833656 and we help you place your order.
3. Is it possible to receive periodic information via email about Simple Caracters latest arrivals and offers?
Yes. By simply clicking on "NEWSLETTER" you will receive information on Simple Caracters latest products, campaigns and events.
4. How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
5. How can I contact the customer service department?
You can send us on your questions and comments through the contact form available in our web page, through the telephone number 210-6833656 or sending an email to firstname.lastname@example.org.
6. Can I order Tax-free?
No, as Tax Free only applies to products bought in store and which you transport.
7. Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.